Privacy Policy

Our Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” is being used online. Personally Identifiable Information, as described in US privacy law, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read this Privacy Policy carefully to get a clear understanding of (1) the information we collect; (2) when we collect it; (3) how we use that information; (4) the steps we take to protect the information you provide us; and (5) when we share your Personally Identifiable Information with others.

The site is designed for customers located in the United States of America. If you are located outside the United States, please do not use this site, as the site’s personal information practices and the terms of this Privacy Policy may or may not comply with foreign law.

Each Tumbles gym is independently owned and operated by a franchisee.  We cannot guarantee compliance by our franchisees with this Privacy Policy, although we will attempt to require compliance.

What information do we collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. We may also collect hashed identifiers derived from email addresses for purposes of cross-device tracking for targeted advertising. As well as device and browser information. Please go to the following for additional information: 

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, surf this website, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you in the following ways:

     • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

     • To improve our website in order to better serve you.

     • To allow us to better service you in responding to your customer service requests.

     • To administer a contest, promotion, survey or other site feature.

     • To quickly process your transactions.

     • To ask for ratings and reviews of services or products

     • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.  We use regular malware scanning.  Your personal information is stored behind secured networks.

In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.  Credit card information is processed through a gateway provider and are not stored or processed on our servers.

However, no transmission over the Internet and no electronic data storage method is 100% secure. Therefore, we cannot guarantee the absolute security of the personal information you provide to us either during its transmission or its storage on our systems or our gateway provider.

Do we use ”cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to keep track of advertisements and to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.  We may also use trusted third-party services that track this information on our behalf, and when visitors come to our site, third parties may place cookies on their browsers for targeting advertising purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

Turning cookies off may make your site experience less efficient and certain features may not function properly.  However, you will still be able to place orders.

Third-party disclosure

Your personal information is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential.

Those persons may include service providers we engage such as website hosting partners, and providers who prepare analysis and other consulting services.  

In addition, we have entered into Franchise Agreements with third party franchisees.  We will disclose your information to our franchisees closest to your area for purposes of carrying out marketing activities and providing you with the information you requested. You can choose at any time not to allow us to share your personal information with our franchisees by contacting us using the address, phone or email provided below under “Contacting Us”.

Except with your express consent, we will not sell, license, trade or disclose your personal information to any third party. If you have consented to such disclosure, we may from time to time provide your information to third parties whose products and services we believe may be of interest to you so that they can send you promotional materials directly. Should you wish to later opt out of these disclosures, please contact us using the address, phone or email provided below under “Contacting Us”.

If we become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of our business otherwise changes, we may share or transfer your information to a third party or parties in connection therewith.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.

Your California Online Privacy Rights

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.  

See more at:

According to CalOPPA, we agree to the following: (1) users can visit our site anonymously; and (2) once this Privacy Policy is created, we will add a link to it on our home page or, at a minimum, on the first significant page after entering our website.  Also, our Privacy Policy link includes the word “Privacy” and can easily be found on the page specified above.

Privacy Policy Changes

We reserve the right to modify this Privacy Policy at any time without notice to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information, so you should review it frequently. If we make changes to this Privacy Policy, we will post the changes on this site. The Privacy Policy posted at any time or from time to time on the site is the Privacy Policy then in effect.

You may change your personal information:

     • By emailing us

     • By calling us

     • By logging in to your account

     • In-person at our franchisee locations

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

Our site allows third-party behavioral tracking.   This means that third parties may collect personally identifiable information about an individual user's online activities over time and across different Internet services when a user uses our site.  However, as stated above, we honor Do Not Track signals.

Children’s Online Privacy Protection Act

Our site is not intended for use by children under 13. We ask that children under the age of 13 do not use our site and do not submit any personal information to us.

In accordance with COPPA, parents can review, delete, manage or refuse with whom their child's information is shared by contacting us directly.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In accordance with the Fair Information Practices, we will notify you within 7 business days should a data breach involving your personal information occur.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

     • Send information, respond to inquiries, and/or other requests or questions

     • Process orders and to send information and updates pertaining to orders.

     • Send you additional information related to your product and/or service

     • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

We agree to the following:

     • To not use false or misleading subjects or email addresses.

     • Identify the message as an advertisement in some reasonable way.

     • Include the physical address of our business or site headquarters.

     • Monitor third-party email marketing services for compliance, if one is used.

     • Honor opt-out/unsubscribe requests quickly.

     • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at Also, if you wish to opt out of targeted advertising, you may do so by following these steps:

  • Web browser: You can opt-out of receiving personalized ads (including retargeted ads) served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve and following the instructions provided at  Please note that this “opt-out” function is browser-specific and relies on an “opt-out cookie”, thus, if you delete your cookies or upgrade your browser after having opted out, you will need to opt-out again. If you use a Safari browser, please also see directions regarding our cookie-less technology opt-out, below.

  • Cross Device Opt- Out: In some cases we may link multiple browsers or devices to you. If you opt-out on a browser or device and we have additional devices or browsers linked to you, we will extend your opt-out decision to any other linked browsers and devices. Since we only link users across browsers and devices in some conditions, there could be cases where you are still being tracked in a different browser or device we have not linked, and where we are treating you as a different user.

  • Mobile Device Opt-Out: To opt-out of receiving targeted ads that are based on your behavior across different mobile applications follow the below instructions, for iOS and Android devices:

  • iOS 7 or Higher: Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting; and

  • For Android devices with OS 2.2 or higher and Google Play Services version 4.0 or higher: Open your Google Settings app > Select Ads > Enable “Opt out of interest-based advertising”.

Contacting Us

If there are any questions regarding this Privacy Policy, you may contact us using the information below.

1302 Waugh Drive

Houston, TX 77019

United States


By providing personal information to us, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.

This Privacy Policy was last updated on 2019-08-24.